Return and Refund Policy

At Lakaz Mama, customer satisfaction is our priority. While we do not accept returns of goods, we are committed to resolving any issues with your order promptly and fairly. Please review our Return and Refund Policy below.

Eligibility for Refunds

Refunds will be provided under the following circumstances:

*Delayed Shipments*

If your order is not delivered within the reasonable delivery timeframe, you may request a refund. We will assist you in finding a quick resolution with the courier company and if this is not to your satisfaction, a refund will be processed after communication with you.

*Damaged in Transit*

If your order arrives damaged, you are eligible for a refund. Please provide clear photographic evidence of the damage within 48 hours of receipt.

*Wrong Goods Supplied*

If the items you receive do not match your order, we will issue a refund for the incorrect items. Alternatively, we can arrange for a replacement shipment at no additional cost.

*Order Not Supplied in Full*

If any items in your order are missing, we will refund the value of the missing products. Refunds will not be issued for the full order unless the entire shipment is incomplete.

*Refund Request Process*

To request a refund, please follow these steps:

Contact our customer service team at info@lakazmama.com within 48 hours of receiving your order.

Provide the following information:

– Order number

– Details of the issue (e.g., delay, damage, incorrect or missing items).

– Supporting evidence (e.g., photos of damaged or incorrect items, delivery confirmation).

Our team will review your request and respond within 3-5 business days.

*Refund Processing*

Refunds will be processed to the original payment method used at checkout.

Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

Shipping fees are non-refundable unless the issue was caused by Lakaz Mama (e.g., incorrect goods supplied or order not delivered).

*Important Notes*

This policy applies only to purchases made directly through the Lakaz Mama online store. For purchases made through third-party retailers, please refer to their return and refund policies.

Refunds will not be issued for issues arising from incorrect addresses provided by customers or delays caused by customs clearance in the destination country.